Responsible Gambling
 
Under Age Gambling
 
It is against the law for those under 18 to gamble and bet365 takes its responsibilities in this regard very seriously. We carry out electronic age verification checks on customers who use payment mechanisms that we know can be used by children. In addition, we carry out age checks on a random selection of all other customers regardless of the method of payment.
 
Anyone under the age of 18 found to be using the site will have any winnings forfeited and will also be reported to the police.
 
Responsible Gambling
 
We provide customers with a range of options to assist them gamble responsibly.
 
Daily/Weekly Deposit Limits
 
This facility enables customers to limit the amount of money that they are able to deposit online into their account on either a daily or a weekly basis. These amounts may be revised downwards at any time but any increase will only be implemented after 24 hours following the request. Our Customer Services staff will be happy to provide any further information required but are unable to override limits set by customers.
 
Self-Exclusion Or Opt-Out
 
On request, bet365 will close any customer’s account or accounts for a minimum period of 6 months during which time it will not be possible for the account(s) to be re-opened for any reason. During the period of opt-out bet365 will do all it can to prevent new accounts being opened. An account that is simply ‘closed’ can be re-opened by the customer at any time.
 
Access To Customer History
 
Customers can easily access a full history of transactions, withdrawals and deposits. A customer’s balance is always available through the ‘Members’ section and can also be seen from the bet365 home page when logged in.
 
Staff Training
 
All our Customer Service staff receive awareness training on problem gambling issues.
 
Keeping Control

 
Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:
 

  • Gambling should be entertaining and not seen as a way of making money.

  • Avoid chasing losses

  • Only gamble what you can afford to lose

  • Keep track of the time and amount you spend gambling

  • If you want to have a break from gambling you can use our self exclude option

  • If you need to talk to someone about problem gambling then contact GamCare
GamCare
 
GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0845 6000 133 (local rate from UK) or by visiting their website at www.gamcare.org.uk
 
Problem Gambling
 
If you are concerned that gambling may have taken over your (or someone else’s) life then the following questions may help you find out:
 

  • Do you stay away from work, college or school to gamble?

  • Do you gamble to escape from a boring or unhappy life?

  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?

  • Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?

  • Have you ever lied to cover up the amount of money or time you have spent gambling?

  • Have others ever criticised your gambling?

  • Have you lost interest in your family, friends or hobbies?

  • After losing, do you feel you must try and win back your losses as soon as possible?

  • Do arguments, frustrations or disappointments make you want to gamble?

  • Do you feel depressed or even suicidal because of your gambling?

  • The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on 0845 6000 133 or visit their website at www.gamcare.org.uk for further information.
Parental Controls
 
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:
 

  • Net Nanny filtering software protects children from inappropriate web content : www.netnanny.com

  • CYBERsitter filtering software allowing parents to add their own sites to block : www.cybersitter.com